[01-00002-EN] Error Message 1015 (Cutter Error)

Applicable models: CL4NX/6NX Plus

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

 

To clear the error:

Press the  button (FEED).

 

Cause and Countermeasure

Reference

Cause (1)

A media jam has occurred in the cutter.

Countermeasure (1)

Remove the jammed media from the cutter.

Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.

 

•	Be careful not to cause injury with the cutter blade when removing the media.

If the error is not solved, power on the product again.

Loading the Media with the Optional Cutter Unit

Loading the Media with the Optional Rotary Cutter Unit (CL4NX Plus Only)

Cause (2)

The cutter blade does not return to the specified position.

Countermeasure (2)

Press the  button (FEED) to move the cutter blade back to the specified position.

If the error is not solved, power on the product again.